Swap.com Now the Largest Online Kids’ Consignment Store in the US
Addison, IL. 04/23/2014 – With 50,000+ items in its inventory, Swap.com has become the largest online kids’ consignment store in the United States. The company launched this service just over a year ago, and has been growing fast. “With more than 35 percent month-to-month growth this year, we are definitely the largest and also the fastest growing online consignment store,” explains Jussi Koskinen, Swap.com co-founder.
“The amount of inventory we carry now enables buyers to find kids’ clothes from all the major brands in any size,” states Michelle Thompson, Director of Customer Acquisition and Retention. “For example, we have 100 different Gymboree shirts in 5-year-old size and about the same amount of Gap pants in 12 to 24 month sizes. We plan to continue growing the selection by more than 10,000 items per month, to make it easy for customers to find what they’re looking for, quickly and easily.” Thompson, with more than a decade of experience in the kids’ consignment business, is keenly aware of the key ingredients needed to keep customers coming back to Swap.com. “Selection, prices and fast delivery are the most important things for our customers,” Thompson notes.
To accommodate this rapid growth, the company is in the process of expanding its fulfillment center, currently located in Addison, IL, into a 100,000 square feet facility.
Swap.com offers busy parents a convenient way to buy and sell kids’ items. Customers pack their items in a box and ship them to Swap.com, using a provided UPS shipping slip. Swap.com then photographs and lists the items on the customer’s account. Then, the customer can price the items and when they sell, the customer gets most of the proceeds. “The buying experience is similar to buying from Amazon: you add the items from various sellers to the shopping cart and checkout. We ship them to you within one business day,” says Koskinen. “Sellers are also really happy because their items sell really fast,” concludes Thompson.
Swap.com features baby and kids’ clothes, baby gear, toys and games, movies, video games and maternity clothes. In the online consignment model, the items are owned and priced by the customers, but the inspection, quality grading, photography, storage and shipping of the items is handled by Swap.com.