When it comes to selling items on Swap.com, we have some customers who consistently send in excellent inbound boxes, sell over 75% of their boxes, and get really great pay outs for their gently used items! You may have seen these people featured on previous blogs– they are our Stellar Sellers! Since your success is our success, we wanted to help outline how you can get the most out of Swap.com and our services.
If it were up to us, we would process every single item that was shipped to us and put them on your accounts, we love when your items sell! Unfortunately, though, we can’t accept every item since we have to protect the next consumer. As you’ve most likely read in our acceptance criteria and on our support pages, we can only accept items that are still in great shape. This means that the clothes that are sent in cannot have any holes, rips, or tears, or have any missing buttons or embellishments. Also, items cannot have any pet or human hair on them and they must be odor free. All of this seems pretty simple, right?
So, what else can you do to get the most out of Swap.com?
Tips for Selling:
It all begins with how you treat your clothes while they are still yours. If you first take good care of your items, they will last much longer than they otherwise would. When clothing is in good shape, it can make it through the long haul and look great for years to come. We understand that with little ones, it’s tough to keep things as neat as they originally were and this is why we have condition ratings on our items. We can accept items that have a little sign of wear, but they will be marked as Fair Condition.
When it comes to small items and items of a smaller size, we have a minimum value of $3. If the item is worth less than $3, it will not be accepted due to being of low value. A great way to avoid the rejection of your lower valued items is to put them together in sets. Items that are of the same gender, in similar sizes, and can be paired as an outfit or a set should be sent in as such. You can pin the items together using a safety pin through the item tag (this will prevent any holes in the item itself) or you can put them together in a bag. When our merchandising team evaluates your inbound box, they will keep these items together and they will be processed as one item to your account.
In addition to clothing going together, some small toys belong with each other, too. If you have a set of dolls, figurines, or anything really that should be one item, be sure to put them in a bag so one piece doesn’t get rejected individually.
When you’re packing your items together, we suggest neatly folding your items instead of just throwing them into your box. This will help keep the clothes in a nice condition as they make their trip. Also, when things are folded nicely, you can actually fit more in your box! We don’t reject items for being wrinkled, but we also don’t iron them here. A photo of a shirt that is full of wrinkles may be passed up quicker by the potential next owner.
One other trick that we have seen our customers doing is placing their items into a large bag or two before going into the box. This can help preserve your clothing as they make it through shipping. Unfortunately, bad weather or rain can subject your box to some damage, by putting them in a bag first, you can help preserve the integrity of your items!
Tips for Shopping:
As a general rule of thumb, before I start shopping online and even in stores, I filter for the size I need first. There’s no point in falling in love with an item that wouldn’t fit anyway. By doing this, you are already setting yourself up for success! In general, I have an idea of what things should cost. Whether items items for me or for children, I know about what they would cost with a full retail price so I can see if I’m getting a deal.
Since items are priced by the seller who sent them in, Swap.com does not have control over the pricing. Hopefully, the owner knows their items best and prices them fairly to indicate the condition of the items. The discount on items could be as high as 90% off the retail price.
Items are added to the site in the order that they are priced. Items that have been on the site longer can be found toward the bottom of the page. When items haven’t sold, some sellers will go in and mark their items down by a dollar or two in an effort for them to be sold. If you’re looking for the best prices, we suggest that you take some time to scroll to the bottom of the selection to take a look at all of the items, you may just find a gem!
Help from Support:
Do you know about our excellent support team? Our support team is here to help all of our customers. It doesn’t matter if you’re a seller or a shopper, our support team can answer any question that you send their way.
Often times, sellers contact our support team about their items. There may be a detail that is off on the description of an item and they can fix that right away. Support can also help with tracking your inbound shipment.
Shoppers can contact support to asked questions about a particular item or to check on shipping. Order confirmation messages will be sent to the email address that is associated with your Swap account, but sometimes they can be missed. Our support team can send you an updated tracking link so you can watch your package’s journey to your house.
There isn’t a question that our support team cannot answer. If you ever need help with anything along the way, please reach out to support via firstname.lastname@example.org and a member of our team will be more than happy to help.
Are there any tips that we missed that have helped you get the most out of Swap.com? Please feel free to share those with us in the comments below.