It’s that time again, Inside Look Time!! We have had a ton of inquiries and suggestions about what’s going on with rejects, oversized boxes and various changes in our systems. Well, I’m here to shed some light on the changes, and hopefully give you some clarification/guidance on what to send to Swap!
We understand that processing used clothing will result in some portion of rejected items, and that’s ok. A high portion of the boxes sent to Swap.com contain a high percentage of items that we are forced to reject due to their quality issues. In most cases, high item reject rates can be avoided simply by following our Acceptance Criteria. If you have exceeded our limit for rejected items (20%), you may be sent a notification to help you to improve your next shipment to, a guidance (warning) letter for improvement, or a notice of suspension. We don’t want to suspend anyone, but with a high level of rejected items, more than 25%- costs our seller partners money and places additional delays on processing times.
How do I figure out reject rates?
Rejects are very easy to calculate. We take the number of rejected items (those that don’t meet our acceptance criteria) and divide that by the total number of items in your box. For example, if your box has 20 rejected items out of a total count of 100, the reject percentage is 20%.
You can find information about your boxes and reject rates on the My Boxes page inside of your account. If you have been sent a notice, warning, or suspension; and have additional questions, please feel free to reach out to our customer service team.
Please review our rejection rate FAQ’s for further clarification.
Listed below are some of the most common reject reasons at Swap.com!
Stained Items: This type of imperfection is the biggest deterrent to items being accepted. We find that lighting at home isn’t the best at finding slight stains. We suggest that you find a spot with direct sunlight- this will be best. Check around the collar, on the chest- and don’t forget the cuffs. Have someone else review your items, two sets of eyes are better than one!
Odor: This type of rejection in our opinion is the easiest to minimize. When you pack your items to Swap.com, make sure to do the Sniff test. Smell your items to make sure they are free of smoke odors, packing smell, pet odor, or excessive fabric softener.
Missing Parts: This type of imperfection can be simply missing a button. We want all our items to have the parts it needs to be flawless. This means zippers are present, all ties are in working order, buttons continue to button, etc.
Tears/Holes: No one wants an item with a hole in it! These are the easiest imperfections to find. A quick tip for finding these gems, is to take the item; and run your hand through the entire surface area of the item. You’ll feel the tear!
Worn Items: Worn, can mean a plethora of imperfections. When an item is worn excessively and has excess pilling-it is considered worn. How can we tell? Most times, worn items loose tension in their shape, the item becomes oversized, shrunk, or even distorted at times.
Unsupported Items: Our Acceptance Criteria is full of information, and it will be the guidelines in packing your box to send our way! If you have any questions about our criteria; or maybe something we haven’t specified on, please send us a note. We would rather have you save space in your box for clearly listed items! Rule of thumb: If you don’t know about its acceptance; don’t send it.
At Swap; we thoroughly merchandise seller’s items, and we have come to realize that we reject a ton of items! We want to accept as many items as possible, but this can only be done with the help of our sellers. Sellers can help in limiting the number of rejected items with understanding how to spot them. Hopefully this list of the most commonly found rejects will help in packing your next box!
This is super simple! Our biggest box accepted at Swap.com is 20”x 20”x 17”. This is the largest box that we can physically accept. If you choose to send a box larger than this, we will not accept it, and this will suspend a seller’s ability to continue sending in further shipments.
The process has been implemented to ensure that our staff does not lift extremely heavy boxes and minimize the risk of boxes breaking during shipping. We have seen way too many boxes arrive broken and damaged, and this damages the items inside. Make sure you use a sturdy box that can be sent on the average shipping truck.
Please refer to our Shipping to Swap.com page for further clarification.
Each seller has the ability to send up to 3 Inbound Shipments each calendar month. We will have this limit while we work with our Sellers to improve the quality of items they want to list and sell on Swap.com, helping guide all Sellers to maintaining a reject rate of less than 20%.
With so many people wanting to sell on Swap.com, we would like to give everyone a chance to send in a few boxes, list and sell their items, and maintain a manageable processing queue. We would love to offer as many labels as needed, but at this time we are limiting our labels to ensure we don’t have overwhelming processing times.
Please send us individual questions or comments regarding rejected items, oversized-boxes, acceptance criteria, or box limitations.